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didnt get my membership
ZenelZendeli2002 radio_button_checked
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#1
Mar 9, 2025, 06:24 PM
Hello dear staff

I had a 5 pound membership, today i bought twice a 5 pound membership one by one. But i only recieved a 10 pound membership, not a 15 membership. I talked to @marsh about that and he told me to do a thread. 

hope someone can help me thx
Barkles radio_button_checked
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#2
Mar 9, 2025, 07:43 PM
@Doctor Internet
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Doctor Internet radio_button_checked
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#3
Mar 10, 2025, 12:11 AM
Aye so looking at your subscription information, you've had the introductionary discount 3 times, so you've only paid £13.50 instead of the £15.

The membership levels are based on a total purchase price, not the number of memberships bought. I don't think I can do anything more here, but I'll ask @Temar if there's anything more we can do.

Thank you for your understanding.
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(This post was last modified: Mar 10, 2025, 12:11 AM by Doctor Internet.)
Temar radio_button_checked
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#4
Mar 12, 2025, 11:09 PM
Doctor internet is correct, its based on the amount spent which was 13.50 at the time of posting
I see you now at 18.50 so I assume you unlocked what you was after
thank you for supporting limelight.
closed.




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