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Limelight Forums Feedback Bugs Forums Not receiving alerts

Forums Not receiving alerts
Jompe radio_button_checked
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#1
Aug 25, 2018, 03:33 PM
ID: 5b815abac97b9468b20866ec

Service [Forums/UCP/TeamSpeak/Stock Exchange/Etc]: Forums

Description: I have recently noticed that I don't receive any alerts on the forums when people post in subscribed threads, etc. However, I receive email notifications about it. I have checked my alert settings and all checkboxes are ticked.

For example, I received an email 12 hours ago saying "New Reply to Disallow storing and changing plate of vehicle when in pursuit", but I never received an alert on the forums.

Bug observed since: Probably a week or two.

Images/Screenshot: None

Steps to Reproduce: None
[Image: Vmkhnx5.png]
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Limelight Gaming radio_button_checked
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#2
Aug 25, 2018, 03:33 PM
Thank you for your bug-report, Jompe!

It will be reviewed as soon as possible by our Developers.
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Armard radio_button_checked
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#3
Aug 27, 2018, 06:44 AM
Can confirm, ive not recieved many alerts for for  days on subscribed threads
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Jompe radio_button_checked
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#4
Sep 2, 2018, 11:30 AM
I was just taggad in the work finished thread and didn’t receive any alert.
[Image: Vmkhnx5.png]
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Bambo radio_button_checked
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#5
Sep 6, 2018, 12:08 PM
Can you take a screenshot of your Alert settings? 

Go to UserCP on the forums, left tabs should have Alert settings.
[Image: elwbIh5.gif]
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Jompe radio_button_checked
Contributor
 Contributor
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#6
Sep 6, 2018, 05:46 PM
(Sep 6, 2018, 12:08 PM)Bambo Wrote: Can you take a screenshot of your Alert settings? 

Go to UserCP on the forums, left tabs should have Alert settings.

[Image: rbKBrUQ.png]
[Image: Vmkhnx5.png]
Quote
Limelight Gaming radio_button_checked
Community Management
Posts: 5,857
Threads: 109
Likes Given: 2
Likes Recieved: 133 in 38 posts
Joined: Nov 2015
Reputation: 47
#7
Feb 7, 2019, 07:53 PM
Ticket Status Updated

Changed from New to Confirmed
Quote
Jompe radio_button_checked
Contributor
 Contributor
Posts: 403
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Likes Recieved: 254 in 151 posts
Joined: Aug 2015
Reputation: 7
#8
Mar 30, 2019, 05:46 PM
I was just tagged in the Work Done thread but didn't receive any notification.

Edit: Just realized I posted this exact post for a few months ago. However, I have not received an alert for probably 1 month.
[Image: Vmkhnx5.png]
(This post was last modified: Mar 30, 2019, 05:48 PM by Jompe. Edited 2 times in total.)
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Doctor Internet radio_button_checked
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#9
Oct 22, 2019, 01:44 AM
Might be an issue of types in the DB.
Quote
Limelight Gaming radio_button_checked
Community Management
Posts: 5,857
Threads: 109
Likes Given: 2
Likes Recieved: 133 in 38 posts
Joined: Nov 2015
Reputation: 47
#10
Oct 22, 2019, 01:44 AM
Ticket Status Updated

Changed from Confirmed to Assigned (John Internet)
Quote
Limelight Gaming radio_button_checked
Community Management
Posts: 5,857
Threads: 109
Likes Given: 2
Likes Recieved: 133 in 38 posts
Joined: Nov 2015
Reputation: 47
#11
Oct 26, 2019, 11:48 AM
Ticket Status Updated

Changed from Assigned to Confirmed
Quote
Doctor Internet radio_button_checked
Management, Developer, Administrator, Business Adviser, DPO, Security
 Core Manager
Posts: 12,549
Threads: 1,763
Likes Given: 420
Likes Recieved: 3471 in 1669 posts
Joined: Aug 2015
Reputation: 35
#12
Mar 30, 2021, 04:30 PM
So, I've wiped ~85k unread alerts from prior to 2020, and reset the AI index. I'm not 100% sure if that'll fix it, but it should help.
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