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donation issues - Printable Version

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donation issues - goigle - Aug 3, 2017

Hey, I had more issues when trying to buy moneypacks Jul 31st. I also have a pending transaction from Jul 14th.

Jul 31st: 5R449293J6467345X
Jul 14th: 4HT93086AY5426048 (do not activate this until further notice)

I have already PMed Temar on the 31st, I'm opening this thread so hopefully a teacher could reach out to any of the other staff that can resolve this since I know Temar can be busy at times

RE: donation issues - PaulB - Aug 3, 2017

@Jono

RE: donation issues - goigle - Aug 4, 2017

@Temar @Faustie
Got this message from PayPal (I contacted them cause my site was having similar issues):
Quote:Thank you for contacting Merchant Technical Support.

Unfortunately, the problem you're experiencing is being caused by some technical issues with the PayPal system. Our engineers are currently working diligently on a solution to this problem. I am going to assign this ticket to our internal engineering ticket so that when the problem is resolved, you will be notified of its completion right away.

This ticket will remain in a "Pending Fix" status until you're contacted about the resolution.

I apologize for the inconvenience and thank you for your patience!


RE: donation issues - Jono - Aug 4, 2017

It isn't pending on our side, so we are yet to recieve the money. If it goes through on yourside, and you don't recieve the moneypack IG, please do update this.

RE: donation issues - goigle - Aug 4, 2017

(Aug 4, 2017, 06:12 PM)Jono Wrote: It isn't pending on our side, so we are yet to recieve the money. If it goes through on yourside, and you don't recieve the moneypack IG, please do update this.

I don't know what you're looking at but the money came from my PayPal balance and showed up as completed moments after the transaction for both transaction.
Here's screenshots showing the payments are in fact completed:

[Image: jQarmqp.png][Image: VQfMmjm.png]


If you're looking at an internal tool, the reason you're not seeing the transactions is because PayPal is having issues on their end which is causing transactions to not get sent to the IPN. The post above yours has the MTS's response.

RE: donation issues - goigle - Aug 4, 2017

Got an update from PayPal in case anyone is curious:
Quote:The issue with the missing IPN's has been resolved. Unfortunately the missing IPN's will not be resent, however, you should not miss anymore for incoming donations at this point.

We are still working to resolve the issue with donations showing as recurring that should not be. I will update you once that has been resolved as well.


RE: donation issues - Dick - Aug 5, 2017

Please update us when you receive anything on from Paypal, @goigle.

RE: donation issues - goigle - Aug 5, 2017

Will do

RE: donation issues - goigle - Aug 11, 2017

Final response from PayPal:

Quote:Hello,

I wanted to let you know that the issue involving donations has been resolved.

Please let us know if the issue remains unresolved by replying directly to this ticket.


RE: donation issues - Temar - Aug 13, 2017

you know you still have an open claim in paypal
even so you received member status on the 21st july

RE: donation issues - goigle - Aug 13, 2017

(Aug 13, 2017, 06:37 PM)Temar Wrote: you know you still have an open claim in paypal
even so you received member status on the 21st july

Yes, that is about a different transaction. I PMed you the details 30 days ago. (that link will only work for Temar) I was forced to escalate since PayPal gave me the choice to either escalate or drop the claim and you were not responding. I can still cancel the case any time.

The claim with the transaction you manually processed was closed 22 days ago.

[Image: nv9b7eV.png]

[Image: lViUEMl.png]

RE: donation issues - goigle - Aug 13, 2017

Money packs seem to have activated, still need the Jul 14th txn activated

RE: donation issues - goigle - Aug 14, 2017

Resolved by @Vauld and @Doctor Internet, thanks :)

RE: donation issues - Doctor Internet - Aug 14, 2017

Resolved in-game.