A H.E.R.O is an Highway Emergency Response Operator. A member of the Evocity Department of Transport tasked with maintaining clean and safe highways and roadways within Evocity, assisting emergency services with access to accidents and clearing up and wrecks, debris and traffic direction as required.

H.E.R.O's also assist general members of the public with breakdowns, maintenance, servicing and customisation of their vehicle, any time of day, free of charge.

Operators have a few goals they wish to reach on a daily basis.

• Minimise disruption and traffic on all roads within Evocity.
  
• To focus on factors that cause disruption to the flow of traffic and remove those factors.
  
• To reduce all congestion around incident areas and assist the emergency services with saving lives.
  
• Each operator also has a wide range of duties all listed below.
  
• Patrol Evocity 24 hours a day 7 days a week.
  
• Reduce traffic build up and delays.
  
• Provide support to all emergency services on scene and off scene.
  
• Assist in clearing stalled vehicles from the roadside.
  
• Set up and maintain road closures.
  
• Remove any debris from travels lanes, if not possible, close the lane completely.
  
• Help stranded motorists FREE OF CHARGE.
  

Some ways in which you can help stranded motorists are:

• Changing flat tyres and inflating flats.
  
• Jump starting flat batteries, if not then replacement or tow to a suitable location.
  
• Provide fuel and water for the vehicle.
  
• Provide fuel and water for the driver and passengers if needed.
  
• Provide transportation to a safer area.
  
• Provide free use of a telephone.
  

Becoming a H.E.R.O is simple, always put yourself out there whenever it is safe to do so, you can be an even more dedicated H.E.R.O by learning mechanics (Going mechanic) and making sure safety is your number 1 priority. Drive alert, arrive alive. You don't need to be a dedicated mechanic to become a H.E.R.O, just do your best to help other motorists out, provide them with what they need and alert the relevant services. Even if that is a more experienced operator.

A few general tips I've listed below as well a couple of youtube videos on H.E.R.O's and the wikipedia page.