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Welcome to the recently updated support megathread, created by   and  

We recommend that you read both this thread and Bambo’s FAQ prior  to making a Help & Support thread, in case this is able to help resolve your issue. The purpose of this megathread is to inform our player base of a lot of common problems and questions that you might encounter whilst playing on the Limelight servers, such as connection problems, how to gain REP’s and fixing connection issues. If you don’t understand a part of this megathread or have tried to resolve the issue yourself using the solutions given in this megathread, then please do feel free to make a thread in the Help & Support section, where either a community member or a Teacher will do their best to help you out.


A/A Problem / Question Solution / Answer
1 Crashing / Timing out Here
2 Map is missing / Map is different Here
3 Connectivity Issues Here
4 Missing textures Here
5 Weird Vehicle Models Here
6 Improving FPS Here
7 FAQ about REPs Here

Credits: 
- Co-creating this with me.
- Creator of the FAQ thread
 - REP basic explanation information
- Original author of Crashing/Timing out thread (found here)
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One of the most common Help & Support threads we receive is to do with crashing and timing out. Below is a list of things you can try first which may improve your experience and/or fix your problem.

1) Download the necessary content beforehand (Link here)
2) Manually delete and reinstall the content
3) Disable other addons
4) Change your game from 'Fullscreen' to 'Windowed'
5) Disable custom content downloading (Options > Multiplayer > Allow custom custom content) 
6) Verify Gmod Game cache
7) Start a singleplayer game, and connect to the servers from there
8) Reinstall Garry's Mod

NB: These tips are compiled from responses by our team and other players at the time a H&S thread was made. Success for resolving your own issue is not guaranteed.
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Incase you get either of the two errors you should check your maps folder ("C:\Program Files (x86)\Steam\steamapps\common\GarrysMod\garrysmod\maps")

If you got any file named ("RP_EvoCity_v4b1.bsp") remove it and download the file from here.

If you do NOT have any file named like that, download the map file from here and paste it inside the map folder.

What can cause this?
  1. Downloading edits of Evocity_v4b1
  2. Renaming the .bsp file
  3. Downloading files/workshop addons not made by the original creator (Sgt Sgt).
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Connection issues can be caused by a wide variety of things. Sometimes it's due to lack of content, so please ensure you have all necessary content needed to play on the servers. You can find the link to our workshop collection here. You will also need Counter Strike: Source content and Half-Life 2: Episode One & Two. Once you have all of that, try reconnecting and seeing if your issue is resolved. You may also need to ensure that you've enabled custom downloads from the server (you can find how by seeing this screenshot) and also ensure you've got your model quality turned to "High", regardless of your graphics card or CPU (which you can see here on where you change this)

If you still encounter connectivity issues with the server, either whilst joining or whilst in game, then it's very possible there's something wrong with your connection to the server. This could mean the fault may lie with your Internet Service Provider, your own network or in some cases it may even fall down to the server!

To rule out your ISP and network:

- If you have a friend who lives in the area and using the same ISP as you, see if they can connect to the servers just fine with all of the content installed. If they can connect just fine, odds are it's just your network. If not, then it could be a fault with your ISP or network. Check your ISP's service status page to see if any faults have been reported in your area, or if you there's no faults reported, try to contact your ISP but only after you've attempted to reset your router or modem (and if applicable, upgrade your router's firmware)

(Please note that adverse weather conditions such as storms, heavy rain or snow can affect your connection and in some cases make things unplayable.)

To rule out the server:

- Ruling out any server issues on a wide scale is pretty easy. Generally if other players aren't experiencing the same issue as you, then it's down on your side. If you see your game hanging on "Authenticating with Steam" then it's most likely an issue with the Steam servers, which is outside of our control. Once again, if that happens then it's best to get a friend to check and see if the same issues is happening.

- In extremely unlikely circumstances, it could be possible your IP has been firewalled. For obvious reasons, information about how these blocks are performed is restricted due to security reasons, thus only the security team has knowledge of how they are issued. If it's suspected that you might be firewalled, you create a Help & Support thread in order for a teacher to assist you further and possibly get you in touch with someone who would be able to assist you from that point on.

- You can also check the stickied threads in Help & Support, or the announcements forum to see if any status updates have been posted in regards to server maintenance. Those threads should have an ETA attached, which will help you get a better guess as to how long your looking at until the issue is resolved.

If you still struggle with connectivity issues, feel free to post a Help & Support thread!
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Links are being replaced with workshop addons -Project
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If you are missing any textures of the map or content in Limelight there is a good chance you have not installed "Counter-Strike:Source" but is also quite possible that you are missing "Half-Life 2:Episode 1" "Half-Life 2:Episode 2".
(Links will be fixed shortly)


You can download all of three by clicking on them.

If you are still missing content, make sure you subscribe to the workshop addon list which you can find here or by checking this thread.
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If you see vehicles like this ingame

You need to change just a video setting on the main menu, just follow this steps and your issue should be fixed.

Result of changing the setting is this:
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Warning! This can increase/cause crashes.  If you experience issues please disable this.

Improving your framerate can be fairly difficult, considering our map is poorly optimised and the game engine itself has been around for a while. Our gamemode is also quite heavy, and whilst improvements to it are constantly being made, frames are still an issue. There's a couple of console commands you can try to run which might be helpful, although do take note that not all of these commands will work for everyone. You might have more luck with these commands than someone else, but there's no harm in trying!

gmod_mcore_test 1 will enable a beta feature of Garry's Mod for questionably better support with multicore rendering. If your PC has more than just a single core, then you might find this helpful.

cl_threaded_bone_setup 1 will allow for parallel processing of the bones found in your playermodel. Some people find this command more helpful than others.

mat_specular 0 will disable the specularity of materials, which might help boost frames slightly. This may cause your game to freeze for a minute or two whilst materials are being reloaded.

cl_threaded_client_leaf_system 1 This is one of the many commands added back in the September update to improve multi-threaded performance. You'll most likely be able to take advantage with this if your CPU has multiple threads.

r_threaded_client_shadow_manager 1 This will allow for shadows to be handled over multiple CPU threads.

r_threaded_renderables 1 This will allow for things in general that are rendered such as props to be handled over multiple CPU threads.

mat_queue_mode 2 Yes, I know. Many people normally say for this to be set to -1 however that's the default value for it. By setting it to 2, your allowing for the material queue to be handled over multiple CPU threads as well rather than how it operates under default conditions.

I'm sure there's plenty of other commands out there that you can use too, which can be found under our community driven "Guides" section! This post may be updated at a later date to include even more commands also. Please note that if you'd like to take advantage of this everytime you play, then you should add the following to your launch options:

Code:
+gmod_mcore_test 1 +cl_threaded_bone_setup 1 +mat_specular 0 +cl_threaded_client_leaf_system 1 +r_threaded_client_shadow_manager 1 +r_threaded_renderables 1 +mat_queue_mode 2

If you experience crashing using these, then please remove these parameters before creating a Help & Support thread to address your issue.
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First off, let's start with the basics. What is a "REP"?

REP stands for Roleplay Experience Point and they are currently able to be issued by Teachers, Moderators, Admins and Superadmins. They can also be issued by Developers with mod/admin access.

You can check your current REP count using /rep which brings up a window with all your REPs and details about them.

You can learn more about REPs by visiting 's in-depth guide found here.